This version of How to Check a Business at the Better Business Bureau was reviewed by Michael R. Lewis on January 1, 2017.
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To help achieve a mutual compromise, both sides will have a chance to communicate through the BBB before the case is considered closed. If the business offers a partial refund and the customer accepts, case closed. If the customer relents and wants a full, 100% refund, the BBB specialist will go back to the respondent.
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The site is registered to Online Application Corp., Forest Hills, NY. The BBB of Metropolitan New York reports that Online Application Corp. is one of several services of Taxes by CPA, a firm that has an unsatisfactory record with the BBB.